Peer-To-Peer Payment Apps

How to Delete Your Cash App Business Account: A Step-by-Step Guide

Read Time: 5 min

Cash for Business, Cash App’s business account platform, lets businesses quickly receive customer card and QR code payments. However, as with many primarily P2P services that create business offerings, it presents its share of challenges for growing enterprises. If you find the platform more of a hindrance than an asset, it might be time to delete your Cash App account.

Proper procedures for closing a Cash App account protect your personal and financial information. Sure, letting your account remain inactive might seem more straightforward—but this can leave you vulnerable to data misuse. To ensure information safety and avoid loss of funds, there are a few key steps to take before deleting your account.

This guide runs through the step-by-step Cash App account deletion process to help you transition successfully and safely.

3 Simple Steps to Delete Your Cash App Account

Before you delete your Cash App account, you’ll want to ensure you don’t leave money behind and don’t lose important information such as tax records, transaction history, or supplier payment details.

Step 1: Transfer All Funds Out of Cash App

A hand learning how to delete a cash app account on a phone.

You can only delete a Cash App account if your balance is zero. This means that before you can close your account, you need to:

  • Transfer all your funds out of Cash App
  • Check that you do not have a negative balance
  • Sell any Bitcoin or stocks
  • Get rid of any account-related gift cards

To empty your account, log into your Cash App profile. Select the house icon on the bottom left to access the home page. Here, you’ll find the option to Cash Out. This allows you to transfer your account funds (linked to Cash App limits) to your linked bank account. If you want to transfer your funds to an account other than the one related to Cash App, you must set this up first.

Enter the amount that zeroes your balance and click “Cash Out.” Note that this may take one to three days to clear; an instant deposit will incur a minimum fee of $0.25. Verify the action as prompted with your PIN or Touch ID.

Next, you need to sell any stocks or Bitcoin. To do this, go into each stock and select “Sell.” Repeat the process for any Bitcoin. Once all balances are at zero, you can move to the next step.

Step 2: Export Your Data Out of Cash App

Once you delete a Cash App account, you will lose access to all account data, including transaction history and recipient bank account details. However, you can first download all your account information for tax, business, or other record-keeping reasons.

To export and download a copy of your transaction history:

  1. Log in to your account via a web browser
  2. Navigate to the “Settings” tab
  3. Under “Your Info,” tap on the “Download Your Info” option
  4. Next, select “Activity” and then tap “Statements.”
  5. Click on “Export” to start your data download
  6. Once downloaded, save the information on your device; check that everything you need is there

Step 3: Close Your Cash App Account and Delete Your Information

After you have zeroed out your account balances and downloaded your financial records, you can delete the account from the app on your mobile phone.

  1. Log in to your account and head to the same home screen where you zeroed out your balance
  2. Click on your profile icon in the top right corner—your profile page will appear.
  3. Navigate to the bottom of the list and select “Support”
  4. Once the support page opens, select the “Something Else” option
  5. The next screen will give you more account options; before deleting your account, we recommend deleting your personal information by selecting “Delete Your Personal Information” followed by “Contact Support”
  6. A customer support agent will assist in clearing your account data; at this point, you can ask them also to delete your account

Alternatively, if you have already deleted your account information or want to skip that step, navigate straight from the “Something Else” tab to “Account Settings.” Next, click “Close Account,” followed by “Close my Cash App Account.”

The app will direct you to information about closing your account. Make sure to read through the details so there is no misunderstanding about what account closure entails. Navigate to the bottom of the screen and tap “Confirm Closing Account.”

Once you’ve completed this procedure, your account will be instantly erased, and your user ID ($Cashtag) will no longer be active. Should anyone try to send you money, they will receive an error message.

For any difficulties during this process, you can contact the Cash App support team or visit the Cash App support webpage to connect with a service agent online.

Transitioning From a Business to a Personal Account on Cash App

Switching your Cash App account from personal to business is simple—you can do it with a button. However, changing your business account to a personal one requires contacting Cash App support.

Please note that the chat support function is operational from 6 am to 9 pm EST.

Cash App will determine at their discretion whether or not you can change to a personal account. If they see you are still conducting business through your account, they may be unwilling to make the change. This is mainly due to regulatory requirements and ensuring the platform complies with federal laws.

If the support team member sees you no longer conduct business from your account, they will make the change for you. Once your account has been reverted to personal use, you’ll no longer see transfer fees as with a business profile.

Choosing a Better Payment Option for Your Business

Cash App for Business is a relatively straightforward payment option—but like many P2P services, it’s not necessarily the most convenient.

For example, Cash App mandates issuing a receipt for transactions over $15. In addition, for purchases over $25, you need to give customers the option to sign. Standard deposits can take one to three days to post, making it essential to plan your cash flow carefully. Cash App can delay payments or increase fees if it identifies high-risk behavior, such as ongoing chargebacks.

While the platform serves some small businesses well, others may delete their Cash App account and switch to a more merchant-friendly solution that better supports their business growth. That’s where PaymentCloud can help.

PaymentCloud is a merchant services provider for low—and high-risk businesses. With our credit card processing solutions, your clients can pay in any way that suits them best—through credit card, QR code payment, cryptocurrency, or online. Plus, you’ll benefit from robust eCommerce integrations, fraud protection, and tailored account services. For further convenience, you can integrate your account with CRM, accounting, and inventory management solutions to streamline your operations.

Never lose out on a sale when you accept payments online.

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Delete your cash app using with your smartphone or iPad devices.

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