Tech Support Merchant Services
Securing a PC tech support merchant account to be able to accept credit cards online is the obvious next step for any tech support or IT business. Unfortunately, most payment processing account providers and banks black list these types of businesses because of the increased risk for fraud and chargebacks.
- Computer Repair
- Antivirus Software
- Malware Removal
- Printer Repair
- OS Troubleshooting
- Email Support
- PC Optimization
- Network Issues
- Data Backup & Recovery
- and much more...
In the tech support and IT industry, you know that being able to accept credit cards online is vital to the success of the operation as clients are often times on the other end of the phone line. If the support representative cannot collect payment via credit card then he/she can’t close the sale. Customers no longer rely on cash and debit transactions to make purchases, especially if it’s a larger amount. Less cash on hand and credit card reward programs have incentivised spending to favor credit purchases.
Tech Support Merchant Accounts are Hard to Place
Selling a service related to IT or tech support has inherent risks. Reasons for this include:
- Fluctuating ticket sales
Tech support and IT businesses require specialized skills, which leads to higher ticket sales on average than many other industries. While on the other hand, quick fixes account to much smaller ticket sizes. That wide range of sales amounts makes it harder for business owners and banks to determine an average transaction size.
- Fraudulent practices are rampant
Customers and banks both think of the same thing when tech support is mentioned: scams. Pop-ups, malware, and x have overshadowed the good tech support businesses, making them seem much less reliable. In order to combat this, strict underwriting and business practices need to be in place before approval begins.
- Tech Support is a service
Businesses such as these don’t usually deal with physical products and many times customers barely understand the issues that they are facing when tech-related issues come up. Because of this, it is much easier to have a dissatisfied customer. Businesses such as these rely just as much on their ability as their customer service skills. This business style brings up issues that are harder to resolve, which may result in unhappy customers and increased chargeback ratios.
A majority of banks are unable and unwilling to support tech support merchants for these reasons. But it doesn’t have to be this way, there are high-risk providers out there who have the infrastructure, underwriting, and risk mitigation procedures in place assist IT and tech support merchants.
Partnering with a Credit Card Processor you can Trust
Most merchants find their way to us because they have been shut down by their previous tier one processor. This commonly happens after months of processing and without warning. Luckily, PaymentCloud has the relationships in place to be able to secure credit card processing for your tech support account. Specializing in high-risk merchants, such as tech support, we have what you need to succeed.
We provide a dedicated account manager who helps you stay compliant with current bank procedures, gets you set up with a secure gateway, and provides risk mitigation and chargeback management tools.
Still Unsure? No Worries, You Have our Support
Even if you don’t have the best personal credit or are beginning a completely new tech support business, we have the bandwidth and track record to get your company up and running.
We house over 30 senior account representatives available each day to help answer questions and provide valuable support because we want to see you succeed. Any questions before, during, and after the acceptance process go directly to the representative that understands the wants and needs of your business.
Let us show you how easy it is to get started.
Contact us at 1-800-988-2215 or by filling out our simple online form