Payment Gateway for Tech Support

Applying for a tech support merchant account with PaymentCloud opens up opportunities for security, tools, integrations, and more.
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Your Tech Support Merchant Account

Securing a PC tech support merchant account to be able to accept credit cards online is the obvious next step for any tech support or IT business. Unfortunately, most payment gateway providers and banks black-list these types of businesses because of the increased risk for fraud and chargebacks. Fortunately, there are options to secure a payment gateway for tech support businesses with the right high risk provider and banking partnership.

  • Computer Repair
  • Antivirus Software
  • Malware Removal
  • Printer Repair
  • OS Troubleshooting
  • Email Support
  • PC Optimization
  • Network Issues
  • Data Backup & Recovery
  • and Many More!

In the tech support and IT industry, you know that being able to accept credit cards online is vital to the success of the operation as clients are often times on the other end of the phone line. If the support representative cannot collect payment via credit card then he/she can’t close the sale. Customers no longer rely on cash and debit transactions to make purchases, especially if it’s a larger amount. Less cash on hand and credit card reward programs have incentivised spending to favor credit purchases.

Tech Support Merchant Accounts are Hard to Place

Selling a service related to IT or tech support has inherent risks. Reasons for this include:

  • Fluctuating ticket sales
    Tech support and IT businesses require specialized skills, which leads to higher ticket sales on average than many other industries. On the other hand, quick fixes account to much smaller ticket sizes. That wide range of sales amounts makes it harder for business owners and banks to determine an average transaction size.
  • Fraudulent practices are rampant
    Customers and banks both think of the same thing when tech support is mentioned: scams. Pop-ups, malware, and viruses have overshadowed the good side of the tech support business, making it seem much less reliable. In order to combat this, strict underwriting and business practices need to be in place before approval begins.
  • Tech Support is a service
    Businesses such as these don’t usually deal with physical products and many times customers barely understand the issues that they are facing when technical support issues come up. Because of this, it is much easier to have a dissatisfied customer. Businesses such as these rely just as much on their ability as their customer service skills. This business style brings up issues that are harder to resolve, which may result in unhappy customers and increased chargeback ratios.

A majority of banks are unable and unwilling to support a payment gateway for online technical support merchants for these reasons. But it doesn’t have to be this way, there are high risk providers out there who have the infrastructure, underwriting, and risk mitigation procedures for IT and tech support merchants.

Tech Support Payment Gateway Provider you can Trust

Most merchants find their way to us because they have been shut down by their previous tier one processor. This commonly happens after months of processing and without warning. Luckily, PaymentCloud has the relationships in place to be able to secure credit card processing for tech support businesses. Specializing in high risk merchant accounts, such as tech support, we have what you need to succeed.

We provide a dedicated account manager who helps you stay compliant with current bank procedures, gets you set up with a secure gateway, and provides risk mitigation and chargeback management tools.

Still Unsure? No Worries, You Have our Support

Even if you don’t have the best personal credit or are looking to begin a completely new merchant account for tech support, we have the bandwidth and track record to get your company up and running. PaymentCloud credit card processing procedures allow you to get back to the basics of running your business.

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Create an account instantly and start accepting payments. You can also contact us to design a custom package for your business.

Tech Support Software Integrations

PaymentCloud excels at supporting tech support and IT businesses because we can link up directly to your site for streamlined tools and solutions. No matter if you want to simply connect your website shopping cart or hook up your CRM, we can get you up and running in no time. We have connections with many of the major software companies and have established integrations so that you have a secure link to your payment processing from anywhere. Find out more about our integration opportunities by giving us a call today.


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