Verifone VX520 EMV Contactless Credit Card Terminal

To begin, go to the home screen and press 8 on the keypad. To unlock the keyboard, you must enter the password 1, alpha, alpha, 6, 6, 8, 3, 1. After entering the password, press the green key to confirm. When prompted to lock the keyboard, select the “No” option. 

A note: merchants sometimes accidentally lock their screens with this device by pressing the 8 key and the green enter key OR F1 key in sequence.

The default Verifone VX520 password is 1, alpha, alpha, 6, 6, 8, 3, 1, enter.

The Verifone VX520 uses paper sized at 2 ¼ x 55″ for a standard roll of single-play, non-patterned, thermal-sensitive paper.

1. Start on the home screen of your Verifone VX520. 
2. Press the green enter key, then press F2 for “Setup.”
3. Enter your system password to access the Setup menu (the password, as we’ve outlined, is 1, alpha, alpha, 6 6 8 3 1).
4. Press the purple key in the upper left-hand corner of the device four times. 
5. Select the “Date/Time” options.
6. Enter the month, date, and year in the MM/DD/YYYY format. Press the green enter key to confirm. 
7. When prompted, enter the time. Press the green key to confirm. For best results, enter the time in the 24-hour military time format. 
8. Press the red key twice. You should now be redirected back to the home screen, where the time you’ve just entered will be displayed. 

Also note that the instructions for how to set the time on various Verifone VX520 models may vary in accordance with what processor they use.

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1. Hook your finger beneath the latch on top of your Verifone VX520 device and lift it to access the printer tray.
2. Remove any existing paper that may still be inside the paper roll cover. After doing this, remove any potential adhesive residue from your new roll of receipt paper.
3. Place your new paper roll inside the printer tray so that it feeds from the bottom. Leave a small length of paper hanging out of the opening. 
4. After properly closing your paper roll cover, you will hear a clicking sound, letting you know that everything is in its right place. Following this, tear off the small length of excess printer paper. You are now ready to start printing.

The Verifone VX520 is PCI compliant in accordance with the standards set forth by Pin Transaction Security, or PTS.

In 2020, the Verifone VX520 was announced as entering its End of Life stage. As of 2023, the product was officially declared End of Service.

The Verifone VX520 supports end-to-end encryption, meaning it prevents third parties from accessing sensitive data during transactions.

To clear all memory and settings from your Verifone VX520 and reboot, follow these steps:

1. Hold down the F2 and F4 keys simultaneously.
2. Enter the password and press the green enter key to confirm.
3. Scroll down on your home screen until you are presented with the option to select “Memory Functions.” Select this option.
4. Select “Clear Mem.” This will initiate the process of wiping the device’s memory.
5. Press the green enter key again.
6. Use one of the purple keys located near the top of the device to scroll down until you are presented with the option to “Clear All Groups.”
7. Select “Confirm.”
8. Press the red “X” key four times.
9. Press the “3” key to restart the device.

The customer support phone number for all Verifone products is 1 (800) VERIFONE, or 1 (800)-837-4366. Verifone also has multiple options for online support, including options for email support and development portals.

For Dial-Up:

1. Confirm that your terminal is directly connected to your phone line (PSTN). For instructions on how to do this, consult your VX520’s user guide.  
2. Press the purple button on the upper left-hand side of your VX520. Select the “Supervisor” option. If prompted, enter your password. 
3. In the “Supervisor” tab, select “Media.”
4. Scroll down until you see the “PSTN” option. Press the green key to select it. 
5. At that point, an alert will appear on your display that reads “Prefix Required.” Confirm “yes” and then select your prefix of choice.
6. At that point, your device will let you know if your PSTN connection is stable. To confirm a stable connection, check your cables and phone line plug-in. To further test the durability of the connection, try performing a test transaction. 

For Ethernet:

1. Before starting, make sure your device’s Ethernet cable is plugged into the back of your device. 
2. Press the purple button on the upper left-hand side of your VX520. Select the “Supervisor” option. If prompted, enter your password. 
3. In the “Supervisor” tab, select “Media.”
4. Scroll down until you see the “Ethernet” option. Select the green key.
5. Check the line to make sure your connection is stable. If you are unable to connect to your network and your Ethernet cable is plugged in, please consult your user manual. If problems persist, contact Verifone customer support.