Ingenico Tetra Desk 3500 WiFi Terminal with Pin Pad

To perform a reset on your Ingenico Desk 3500, follow these steps:

1. Press the device’s punctuation key (.,#*) and the yellow key at the same time.
2. Hold for approximately two seconds or until the device starts to reboot.

Yes, the Ingenico Desk 500 offers WiFi compatibility, along with options for Modem and Ethernet-based connection.

Here are the steps for setting up your Ingenico Tetra Desk 3500 through the use of an Ethernet cable:

1. Make sure your terminal is mounted on a flat, stable surface, with easy access to both an electrical outlet as well as your device’s Ethernet port. 
2. Make sure that the power cord that connects to your device is plugged in.
3. Connect your Ethernet cord to both the modem and also the port on the device that reads ‘ETH.’ 
4. Upon completion of this setup process, your device may begin in idle mode or display an alert that is ready for use. 

For more information on ideal conditions under which you can use your Ingenico Desk 3500, please consult the user manual. As a general rule, it is recommended that merchants refrain from exposing their Desk 3500 to excessive heat, dust, moisture, or radiation.

1. Press the green key to select “Sale.”
2. Enter the “Sale Amount” and then press the green key again to confirm.
3. Manually enter the details of the card in question. You may also need to enter the card’s expiration date, CVC, and billing zip code. To confirm, press the green key.
4. If asked, select US Debit to process the sale as a pin-based debit transaction. Similarly, merchants can also choose to process the transaction as a credit sale. 
5. Following this, the device will print a receipt for a record of the transaction.

1. To get started, press the green Enter key.
2. Scroll on the main menu until you arrive at the “Settlement” option. Select this option.
3. Following this, you will see text on your display that reads “Close Batch and Deposit Funds.” Select “Yes” to settle the batch.

You may be presented with the option of printing a report after completing this process. While this is not strictly necessary, we recommend printing a copy for the purpose of keeping track of all transactions.

The Ingenico Desk 3500 is primarily a wired terminal, one that’s typically used in retail environments via fixed checkout points. The terminal directly connects to point-of-sale systems via USB, Ethernet, or WiFi network. However, the Desk 3500 does offer certain wireless options dependent on the particular model and configuration.

1. For Optional Wireless Connectivity

• Certain variants of the Ingenico Desk 3500 may offer wireless connectivity options, such as Bluetooth or WiFi.
• These wireless options allow the terminal to connect to certain networks. They also afford mobile devices a higher degree of flexibility in terms of deployment.

• For Primary Connectivity

• The Ingenico Desk 3500’s standard configuration includes USB and Ethernet ports for a stable wired connection. 
• These options are often used in scenarios where the merchant prefers a fixed connection to a point-of-sale system or related network infrastructure.

The Ingenico Desk 3500 was initially announced as End Of Life in July of 2022. The device’s End of Life status officially took effect in June 2023. March 31st, 2023, served as the last date that customers could officially purchase the terminal through Ingenico, while June 30th of that same year was effectively the last possible ship date for the product. June 30th, 2026, serves as the final date that Ingenico customers can receive full support for their Desk 3500. 

Products certified in version 2.6 were replaced by the Desk 3500’s EMV C’less L1 version 3.x in 2023.

The Desk 3500 and Desk 5000 are both Ingenico payment tools that essentially serve the same function, albeit in different ways. The Desk 5000 is a slightly more advanced model, with a resistive touchscreen, as well as audio features that include a speaker and auxiliary jack. The Desk 5000 also features a video accelerator and optional stylus kit, neither of which are offered with the Desk 3500. The Desk 3500 also has a 20-key keypad, whereas the Desk 5000 offers users a keypad with 16 keys. Both terminals work in accordance with Ingenico’s suite of services.

The default admin password for the Ingenico Desk 3500 is 999999.

For WiFi: 

1. Press the circle button right below the display (otherwise known as the Menu button). 
2. Scroll down until you see the “Tetra Admin” option. Press the green button to select. 
3. Select “Configure WiFi.”
4. Select “Scan Networks.”
5. At this point, you will choose the local network that you wish to connect to. If prompted, enter your network password to confirm. 

For Ethernet:

1. Start by connecting your device’s Ethernet cable to the terminal.
2. Connect the other side of the Ethernet cable to an Ethernet port. 
3. Once connected, your terminal will begin the process of connecting automatically. At this point, a green icon in the display will indicate that your connection is active.
4. If the Ethernet icon is white, your terminal is not connected. Be sure to double-check that your Ethernet port has an active IP connection.

The following actions may help resolve communication issues. 

1. Start by turning your Ingenico Desk 3500 device off. Leave the device powered off for approximately thirty seconds.
2. Next, ensure that you’ve removed your SAM card from your device.
3. Following this, replace the SAM card in question, then power the device back on.
4. Let your Ingenico Desk 3500 idle for approximately two minutes. During this time, you’ll want to check for signs of connectivity via WiFi bars, GPRS, etc.

If these issues persist, check your device’s cable functionality and connectivity.

1. Press the Menu key on the top-right side of your Ingenico Desk 3500.
2. Press #, then 12 to be taken to “Date and Time” settings. If prompted, enter and confirm the password.
3. Following this, you will see a display that reads “Set Date/Time,” with an option to adjust either the Date or the Time. Select the “Time” option. 
4. If the time displayed is correct, select “OK. If not, adjust as needed using the HH/MM template.

As an alternate form of recourse, merchants have the option of setting up the Date and Time through the terminal’s “Admin” option.

It is recommended that merchants using the Ingenico Tetra Desk 3500 use the standard thermal paper size of  2 ¼” x 50’.