Question 1

How do I set up WiFi on the Ingenico Move 5000?

Accepted Answer

To connect to WiFi:

Press F3.
Select “Control Panel.”
Select “Terminal settings.”
Go to “Communication Means.”
Select “WiFi” and go to “Scan Networks.”
Choose your selected network, then enter its password.
When the device connects to the network, the icon will turn green.

Question 2

What is the default admin password on the Move 5000?

Accepted Answer

The default password is 01483.

Question 3

How do I perform a hard factory reset on the Ingenico Move 5000?

Accepted Answer

To perform a hard factory reset, remove the Move 5000 from its charging base and disconnect any external power sources. Then, hold down the “Function” and “Clear” buttons at the same time for 5 seconds. Finally, press the green button to turn it on.

Question 4

How do I turn off the Ingenico Move 5000?

Accepted Answer

To turn off your device, hold down the “Function” and “Clear” buttons at the same time for 5 seconds.

Question 5

How do I handle error codes on the Move 5000?

Accepted Answer

For information regarding specific error codes, please reference your Ingenico Move 5000 user manual.

Question 6

How do I change the language on the Ingenico Move 5000?

Accepted Answer

On the home screen, tap “Language” in the bottom right-hand corner
Press ‘1’ for English, press ‘2’ for Francais, and press ‘Enter’.
The home screen will display the selected language.

Ingenico Move 5000

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