Dejavoo Z8 Tri-Comm Terminal with Pin Pad

The DejaVoo Z8 accepts all popular credit card options, including Visa, Mastercard, American Express, and Discover.

For best results printing receipts with the DejaVoo Z8, it is recommended that you use thermal paper rolls that are  2 ¼” x 80’ or less (for example, 2 ¼” x 55’ is a standard size that is congruent with the dimensions of this device).

While the Z8 and the Z11 both exist under the DejaVoo banner, there are some key differences to note. Whereas the Z8 has a 2.4” color LCD display, the Z11 has a 3.5” Color TFT-LCD display. The Z8 also lacks touchscreen capabilities, whereas the Z11 offers users a digital signature option. The Z11 lets users upload multiple images while the terminal itself is in idle mode, which is not a feature offered by the Z8.

For Ethernet:

1. Before proceeding with any next steps, ensure that your device’s ethernet cable is plugged into an open port on the back of your device.
2. Press the green key to access the Core Menu from the Main Menu. 
3. Scroll down until you see the “Utility” option, then select it. 
4. When prompted, select the “Communications” option. 
5. Following this, select “Local Params.”
6. When presented with the option of choosing between Ethernet and WiFi, choose Ethernet. 
   1. For Mode: press the green button to select OK
   2. For Static IP: Highlight “Static” and press the green button to confirm.
7. At this point, you will be asked if you want to change Ethernet mode from DHCP to Static. For DHCP, press F2 to confirm. For Static, scroll down until you are presented with the “Static” option, then select that. 
8. Press F2 for “Yes.” 
9. When you’ve arrived at the desired option, select OK to confirm. 

For WiFi:

1. From the main menu, use the green button to access the Core Menu.
2. When you see “Utility,” select this option.
3. If prompted, enter your manager password (1 2 3 4)
4. Under the “Utility” banner, select the “Communications” option.
5. Following this, select “Local Params.”
6. At this point, you will be asked to select either Ethernet or WiFi. Select WiFi.
7. You will see a Scan Network option under WiFi. At this point, you will choose the local network you’d like to connect to. 
8. Select “Configure.”
9. Enter or select the network password, then confirm by pressing the green button.
10. Press the yellow button, then select “Connect.”
11. To confirm, press F2. 

The IP address should not display with zeros and show as connected. For those connecting via Ethernet, be sure there is a LAN cable connected to the LAN port on your DejaVoo Z8.

1. To get started, access the Core Menu from the device’s Main Menu.
2. Scroll until you can select the “Utility” option. 
3. If prompted, enter the manager password (1 2 3 4).
4. After selecting “Utility,” select the “Settings” option.
5. Select “Date and Time.”
6. If the date is correct, simply click OK. If the date is not correct, use the yellow backspace key to clear the space, then enter the correct date in the MM/DD/YY format. Please remember that time on these devices is entered in the 24-hour clock/military time template.

1. Insert the USB drive. Locate the USB drive on your list of drives and select it.
2. Create a new folder in your USB root directory and label it “Download.” 
3. If you haven’t already, download the Terminal Profile from the STEAM system. Place the Terminal Profile (or TPN) into the Download folder on the USB root directory.
4. Locate the Mini B USB to A USB adaptor in your Z series terminal packaging.  
5. Turn over the device, then plug the Mini B USB end into the Mini A USB 1 port found on the underside of the terminal.
6. Turn the terminal right side up. Before proceeding, ensure that the terminal is powered on. 
7. Eject your USB drive from your computer and insert it into the A end of the adaptor. The device will then display “Reading USB Directory.”
8. Once the TPN file you placed in the Download folder has appeared on the terminal display, tap “TPN” on the terminal screen.
9. The terminal will ask if there are any updates. Click “Yes” to confirm.
10. The terminal will now download the software, restart, and ask you to confirm the date and time.
11. Once the terminal returns to the main screen, it will automatically begin processing a “Key Exchange.”

Yes, the DejaVoo Z8 accepts Apple Pay, in addition to Google Wallet, Samsung Pay, and other similar mobile payment services.

The DejaVoo Z8 payment terminal has been discontinued for the time being. Merchants who are looking for similar features and usability should know that the Z9 and the Z11 both technically serve as the Z8’s replacement. 

To turn off the DejaVoo Z8 and perform a hard factory reset, follow these steps:

Turning Off the DejaVoo Z8

1. Press and Hold the Power Button: Locate the power button on the side or back of the device.
2. Confirm Power Off: Hold the power button until the device screen prompts you to confirm that you wish to turn off the device.
3. Release the Power Button: Once the screen goes dark, release the power button. The device is now turned off.

Performing a Hard Factory Reset

1. Power On the Device: Press and hold the power button until the device turns on.
2. Access the Menu: Enter the main menu by pressing the appropriate menu button.
3. Select ‘Settings’: Use the navigation buttons to find and select the ‘Settings’ option.
4. Choose ‘Factory Reset’: Within the settings menu, locate and select the ‘Factory Reset’ option. This option might be under a sub-menu like ‘System Settings’ or ‘Advanced Settings’.
5. Confirm Reset: The device will then prompt you to confirm that you wish to perform a factory reset. Confirm your choice. This step may require you to enter a password or confirmation code.
6. Wait for the Reset: The device will take a few moments to reset to factory settings. Once the process is complete, it will begin rebooting. 

Note: Performing a factory reset will erase all data on the device, including transaction history and customized settings. Be sure to back up any important data before proceeding with a factory reset.

If you encounter any issues or require further assistance, please refer to the user manual or contact DejaVoo’s customer support.

The default manager password for the DejaVoo is 1 2 3 4.

1. Start by pressing the yellow backspace button. After doing this, you should be directed to a menu that offers you options like “Sale,” “Return,” “Void,” etc. Select the “Return” option.
2. At this point, you will be asked to enter a Return Amount. Once you’ve entered the correct amount, press F2 to confirm.
3. If prompted, enter the manager password (1 2 3 4).
4. You will be asked to swipe, tap, or manually enter card information for the party in question who desires a refund. Do this until you are instructed to remove your card. Following this, you should receive a confirmation of your refund, as well as a receipt copy.