Verifone P400 Pin Pad Card Reader Bluetooth/Ethernet Terminal

The Verifone P400 is a premium countertop pin pad that accepts a variety of payment methods, including major cards, NFC/contactless options, and mobile wallets. It comes outfitted with a bright, clear, easy-to-use capacitive touchscreen, a responsive 15-key keypad, and an integrated speaker, among other features. Supported by a Linux-based operating system, this device exists to add functionality to your business and can be used in a number of different professional settings.

The P400 has not been discontinued and can still be purchased online.

The Verifone P400 and the Verifone P400 Plus are similar devices, but there are a few key differences between them. Both share some of the same dimensions, with a 3.5” display, built-in speaker, and backlit keypad, and both devices are capable of accepting a number of different methods for payment. However, befitting its name, the P400 Plus is a more advanced model, with a greater memory capacity (512MB Flash + RAM as opposed to the original Verifone P400’s 384MB), Bluetooth 4.2 connectivity, and compatibility with both Lightspeed Payments as well as Verifone’s Engage payment engine.

The Verifone P400 and the Verifone P630 have nearly identical keyboard layouts and accept pretty much all the same payment options. However, they both work with different processors: the P400 has a secure, ARM 32-bit RISC processor, while the P360 supports Quad-core Cortex-A53 processing. Regarding multimedia features, the P630 has a speaker and a buzzer instead of just a speaker. It also has a barcode scanner and QR decoding feature that can be used at checkout. The P630 also supports 1GB of RAM and 8GB of Flash memory, while the P400 supports 128MB of RAM and 256MB of Flash memory.

While the P200 and the P400 exist under the Verifone banner, the P200 has been custom-designed for merchants with more modest needs. In other words, the P200 is more suited for small-to-mid-sized businesses, like retail boutiques or farm-to-table restaurants. Both pin pads are supported by the same operating system and processor, and both come with the same optional accessory features, like a mounting pole and a privacy shield. However, the P200 boasts a smaller display (2.8 inches instead of the P400’s 3.5) and a built-in navigation pad, which the P400 lacks. The P400 also has a Micro SD option, which the P200 does not.

See page 11 in the user manual for instructions on how to set up your Verifone P400.

The default supervisor password PIN is typically 12345. If, for whatever reason, this option fails, try one of the following options: 9416557, 1166832 or 1668321. Please note that the default password on the Verifone P400 may vary depending on the model in question.

The Verifone P400 does not have WiFi capabilities. For instructions on how to connect your device via USB or Ethernet, see your user manual.

Here are two potential methods for performing a reset/hard reset for the Verifone P400:

1. Press the green and red keys simultaneously. Hold for up to five seconds. If prompted, enter the default password.
2. Once the device has powered back on, select “Reboot.”

If you are experiencing difficulty resetting your device, please consult the user manual or contact Verifone support for additional assistance.

Audio levels on the P400 can be adjusted using the volume bar when the device is in System Mode.

Here are a few things you can do if you suspect that your P400’s chip reader is either not working or may be defective:

1. Check to ensure your connection is stable and your router is plugged in. If necessary, perform a gateway connection test. 
2. Check your ports and hosts. Ensure that the following ports are open: 443 (SSL), 8443 (HTTPS), and 8080 (HTTP). Feel free to check that the hosts are accessible: genius.merchantware.net, logupload.merchantware.net, and transport.merchantware.net.
3. Make sure that your Ethernet cable is plugged into the correct port. Also, make sure the reader and the network are securely connected. If necessary, check your connectors for damaged hardware. 
4. Next, make sure that you insert the card properly and for the appropriate length of time.
5. If possible, try processing a test transaction using a different card to ensure the first card is not defective. If possible, you can also try manual transaction processing.
6. If all else fails, consult your Verifone P400 user manual, or contact customer support.