Ingenico Move 5000 WiFi/3G/4G Credit Card Terminal

To connect to WiFi:

1. Press F3.
2. Select “Control Panel.”
3. Select “Terminal settings.”
4. Go to “Communication Means.”
5. Select “WiFi” and go to “Scan Networks.”
6. Choose your selected network, then enter its password.
7. When the device connects to the network, the icon will turn green.

The default password for the Ingenico Move 5000 is 01483.

Remove the device from its charging base and any additional external power sources. Hold down the punctuation key (.,#*) and the yellow key at the same time for approximately five seconds. After your device has powered off, press the green key to turn it back on.

Hold down the yellow “Clear” key and the function key on the right side of the device. Press these keys at the same time for approximately five seconds, or until your Move 5000 powers off. As an alternative, users can power down their Move 5000 and then proceed to disconnect the power supply block adapter from the electrical network.

For information regarding specific error codes, please reference your Ingenico Move 5000 user manual.

1. Go to the home screen and select “Language” in the bottom right-hand corner of the display.
2. Select either English or French as your language choice and press the green key to confirm.
3. The text on your home screen should now display in the language you have selected.

As a possible alternative, some Ingenico users may be able to switch their language preferences by swiping a merchant card. To do this, go to the “Parameters” section of their display menu, select “Change,” and then scroll until presented with the “Language” option. If the displayed language setting is correct, press the green button to confirm. If not, users can customize language settings to their liking.

The Ingenico Move 5000 offers wireless connectivity options, including WiFi and 4G, though it can also be used with a USB cable and an auxiliary power jack.

Both terminals are outfitted with touchscreen capabilities, and both have a nearly identical display and pin pad. However, the Move 5000 is outfitted with a barcode scanner, which is not included with the Desk 5000. While the Desk 5000 offers options for a privacy shield or magic box, the Move 5000 offers users a car charger option along with a multi-purpose docking station. The Move 5000’s thermal printer is also slightly faster and the terminal itself supports WAN and LAN-based connectivity.

The Ingenico Move 5000 is capable of processing offline sales, but only for select merchants. If you are able to process online sales with your Ingenico Move 5000, follow these steps for optimal results:

1. Press the Menu key.
2. In Main Menu, select “Offline.”
3. If prompted, enter your password and press the green key to confirm.
4. Input amount and press green key once again to confirm.
5. Swipe, tap, insert, or manually enter credit card number followed by the authorization code.
6. Touch the screen and switch to the Alphabet Keyboard. Press the green key again to confirm. 
7. Upon completion of the transaction, have customer sign on the screen or press the green key.
8. Press the green key to print out the customer’s copy of the receipt, or press the red button to exit. 

The Ingenico Move 5000 PCI v4/v5 was announced End of Life in April of 2023. No Last Buy Order Date was announced for this product. The last requestable ship date for the Ingenico Move 5000 was December 31st, 2023, which also served as the date that the product’s End of Life status officially took effect. December 31st, 2026 serves as the product’s End of Support date, i.e. the last date that customers can receive full support for the device.